Frequently Asked Questions at Cancun Airport
Answers to passenger questions
- How to go from the airport to the resorts zone of Cancun, Playa del Carmen or Tulum?
- What is the cheapest way to get to downtown Cancun, Playa del Carmen or Tulum?
- Does the airport have currency exchange and banking services?
- Is there free access to WiFi Internet?
- How to transfer between the terminals?
- What to do in case of a long layover?
- What to do in case of lost luggage or personal belongings?
- Is there a luggage storage service?
- How to request a tax refund?
- What is the parking fee at the airport?
How to go from the airport to the resorts zone of Cancun, Playa del Carmen or Tulum?
Shared shuttles are available from Cancun International Airport to the main hotels in Cancun (17 USD), Playa del Carmen (34 USD), Tulum (52 USD) and the Riviera Maya. There are also private services, ideal for couples or families (Cancun $ 29.00 – Playa del Carmen $ 52.00 – Tulum $ 62.00). See more.
What is the cheapest way to get to downtown Cancun, Playa del Carmen or Tulum?
The ADO bus service departs every 30 minutes to the Cancun downtown terminal MXN $ 94, Playa del Carmen MXN $ 208, Tulum MXN $ 274 and other tourist areas of the Riviera Maya.
Does the airport have currency exchange and banking services?
There are several currency exchange counters, as well as ATMs. Keep in mind that the exchange rate within the airport is very low and the airport tellers charge high fees. The ideal is to change what is just and necessary (have 20 dollar bills) or go with Mexican pesos.
Is there free access to WiFi Internet?
There is a free WiFi service although the connection and coverage is quite weak.
How to transfer between the terminals?
The airport has 4 terminals (FBO, T2, T3, T4) open 24 hours a day, and connected to each other through a free bus .
What to do in case of a long layover?
There are many shops and 24 hour duty free, restaurants, bars and cafes (several available 24 hours a day), most of them in T2 and T3. In turn, the Cancun airport has VIP lounges (some open 24 hours), both in T1 and T2 and they are a great option for a connected flight, a canceled flight, an early morning check-in or for a breakfast, buffet lunch, snacks, drinks and a relaxed atmosphere for rest or work.
What to do in case of lost luggage or personal belongings?
In case of losing any belongings inside the terminals, you can check directly at the airport security office (9:00 am to 5:00 pm) or by phone at +52 998 8 48 72 00 ext 21253. Only the owner can claim direct of the lost item, with which you will be asked specific questions about the lost property (s).
For the loss of checked baggage you must contact your airline or go to their counter at the airport.
Is there a luggage storage service?
Lockers are available from 7:00 am to 9:00 pm (please call for additional hours) at tel: +52 998 848 0335. Rates depend on size and are expressed in US dollars: 0 to 18 inches $ 6.00, 19 to 24 inches $ 9.00, 25 to 32 inches $ 10.00, 33 to 40 inches $ 14.00, 41 inches to 4 feet $ 18.00, 4 feet to 10 feet $ 19.00.
How to request a tax refund?
For non-resident passengers in Mexico. The Tax Back modules are located in the sterile areas of the Cancun International Airport. In Terminal 2, it is located going up the stairs, in front of the VIP lounges and in Terminal 3, it is located in the corridor that leads to the last waiting rooms.
Each purchase receipt must exceed MXN $ 1200 and the tax refund will be made via electronic transfer 40 days after the date of departure from the country. Present copies of the immigration form, passport, boarding pass, invoices with itemized VAT and purchase voucher.
What is the parking fee at the airport?
Parking fee in Mexican pesos: $ 36.00 pesos per hour. After 6 hours the price per day applies. Rate: $ 215.00 pesos per day. The parking lots are located in front of each of the terminals with 24-hour security.